EXCHANGE & RETURN | REFUND POLICY
Return
At BZ Sport Cycles, we offer a 7-day return policy. If you change your mind about your purchase, you may return or exchange your item(s) within 7 days from the date of delivery.
Eligibility for Returns:
1. The item(s) must be in original condition.
2. Proof of purchase is required.
Sale item(s) and pre-order item(s) are not eligible for exchanges or returns.
If you wish to return or exchange an item, please contact us before sending the product back.
You can reach us via:
WhatsApp: (65) 9353 7969
Email: bzsportcycles@gmail.com
Once your return request is accepted, you may choose one of the following return methods:
1. In-Store Return – Free of charge. Please visit us at: 7 Gambas Crescent #09-33 Ark@Gambas Singapore 757087
2. Courier Pickup – The shipping cost for returns will be borne by you. Return shipping fees range from S$4.50 to S$25 (within Singapore).
We recommend using a trackable shipping method, as BZ Sport Cycles is not responsible for lost returned parcels.
Final Inspection:
All returned items will undergo a final inspection to ensure they are in original condition before processing your return or exchange. Items that do not meet the return policy will not be accepted and will be returned to you at your cost.
Exchange
Exchange requests are subject to product availability.
The value of the exchanged item(s) must not be lower than the value of the original purchased item(s).
Once your return is accepted, you can choose one of the following delivery methods for the exchanged item(s):
1. In-Store Return – Free of charge. Please visit us at: 7 Gambas Crescent #09-33 Ark@Gambas Singapore 757087
2. Courier Pickup – The shipping cost for returns will be borne by you. Return shipping fees range from S$4.50 to S$25 (within Singapore).
All exchanges are final. Exchanged item(s) cannot be returned or exchanged further.
Refund
Refunds are not applicable to counterfeit, stolen, or otherwise ineligible products.
Once your return is accepted, we will process the refund to your original payment method within 14 business days.
Refund fees will apply based on your payment method as follows:
1. Credit Card: 3.4% of the total order value + S$5
2. PayNow: S$0.50
3. Atome: 3% of the total order value + S$5
Refunds can only be issued to a local bank account (Singapore).
If you need more information or assistance regarding exchanges and refunds, feel free to contact us.
BZ Sport Cycles reserves the right to interpret the exchange and refund terms at our sole discretion. Terms are subject to change at any time without prior notice.
Last Update: Mar 2025